
Internet users from several areas in Dhaka city on Thursday have reported that they are facing disruptions while using said internet services, despite the government restoring the broadband internet connection on Wednesday.
Sizan Ahmed Zim, a private jobholder residing in Mohammadpur area of the Capital, told ¶¶Òõ¾«Æ· that he could not access his Gmail account with the reinstated internet service.
‘I had emergency office work which I was unable to complete. Not just this, most of the work in our daily life depends on internet now. For example, July has almost ended, but I could not yet withdraw my salary from the bank as internet services were shut down,’ he said.
People from various areas reported they were facing trouble trying to access app based mobile financial services, internet-banking services, ATM booth services, etc., which made it difficult to run their daily lives, such as pay for essential expenses.
In addition, people are unable to utilize social media, and common messaging platforms to complete their necessary work.
According to Internet Service Providers Association of Bangladesh, broadband connections were restored countrywide on Wednesday evening.
Earlier in the day, State minister for posts, telecommunications and information technology Zunaid Ahmed Palak said in a press briefing at the Bangladesh Telecommunication Regulatory Commission office in the Capital that broadband internet connections would be reinstated countrywide on a trial basis.
Meanwhile, there is no confirmation of when mobile internet services would be restored.
Md Emdadul Hoque, President of ISPAB, told ¶¶Òõ¾«Æ· on Thursday that cache servers were disconnected, and mobile internet services remained shut which increased pressure on broadband connections, resulting a slowdown of broadband internet services.
‘We’ve reconnected the google cache server, but it will take 24 to 48 hours for internet speed to return close to normalcy,’ he said.
‘The cable broadband sector consumes around 3500 GBPS bandwidth, while mobile operators consume the around 3,000 GBPS bandwidth. Currently mobile data users is in high demand and is fully on broadband connections which is exhausting its capacity,’ he said.
ISPAB said that the disconnected local cache servers led to a significant increase in the use of international bandwidth.
A cache server is a type of network service that saves internet content and web pages locally. It is a high-speed data storage server which stores a subset of data so that future requests for this data are served up faster than accessing the primary storage location.
Local cache servers save international bandwidth by hosting information or content in servers within the country and its extent is known to be large.
Internet traffic in the country depends fully on international bandwidth when cache servers are disconnected, Emdadul said.
Asked why the cache servers were disconnected, Emdadul claimed that cache servers have to be automatically disconnected while shutting down the internet service.
The government shut down essential internet services connection both through broadband connections and mobile internet on July 18th surrounding the countrywide protests, with people across the country reporting that they could not access online services since about 9:00pm on that day.
The government claimed that internet services snapped after the building housing the data centre supplying a large volume of internet traffic was set on fire.
However, the Internet Services Providers’ Association of Bangladesh said no such incident had occurred.
Due to a fire incident at an adjacent building, some underground and overhead data cables were damaged, which affected 20–30 per cent of the internet traffic, said Emdadul Haque, president of ISPAB.