Banglalink has launched Bangladesh鈥檚 first AI-powered complaint management system in the telecom sector, said a press release.
This pioneering initiative marks a major milestone in Banglalink鈥檚 commitment to redefining service excellence through AI-driven innovation.聽
The new system leverages advanced artificial intelligence to detect customer issues and guide complaint registration with minimal human intervention.
By analysing handset, SIM, and network status, it generates a self-diagnosis report for customers.
If issues persist, the system prompts the customer to raise a complaint, which is then seamlessly transferred to a live agent for resolution.
With additional categories soon to be included, this intelligent process ensures faster, smarter and more accurate service, setting a new benchmark for customer experience.
Customer Experience team of Banglalink designed the system.
Taimur Rahman, chief corporate and regulatory affairs officer of Banglalink, said, 鈥楢t Banglalink, we strive to make customer journeys smarter and simpler. The launch of the AI-powered Complaint Management System is another step in our customer-focused vision. It can diagnose issues and create complaints in real time, delivering faster, more accurate, and effortless service.鈥�
