On the occasion of ‘Youth Festival 2025’, the Financial Institutions Division initiated observance of ‘Customer Service Fortnight’ across state-owned commercial banks, specialised banks and financial institutions from October 19 to November 2.
As part of this initiative, Bangladesh Krishi Bank inaugurated its programme on Sunday through a ceremonial event, said a press release.
FID joint secretary Maksuma Akter Banu was present as chief guest at the event.
In her remarks, she said, ‘Let customer satisfaction and their smiling faces be the core objective of ‘Customer Service Fortnight’ for a customer’s smile is the most powerful means of promoting any institution.’
She urged all officials of the bank to contribute sincerely to making Youth Festival 2025 successful by delivering quality customer service.
She further stated that although various banks under the Financial Institutions Division had undertaken different programmes to celebrate the Youth Festival 2025, Bangladesh Krishi Bank’s initiatives, such as launching special savings schemes for the youth and distributing bicycles to school-going daughters of remittance-receiving families were truly innovative steps that deserve appreciation.
Bangladesh Krishi Bank managing director Sanchia Binte Ali presided over the inauguration ceremony.
In her address, she stated that Bangladesh Krishi Bank was tirelessly working to deliver fast, modern and people-centric banking services to customers across all segments of society.
Among others, BKB deputy managing directors Md Abdur Rahim and Mohd Khaleduzzaman were present.
