Rupali Bank PLC on Sunday concluded its ‘Customer Service Fortnight’ programme, which began on October 19, in celebration of Youth Festival 2025, said a press release.
The closing ceremony was held at the bank’s head office, where the bank’s managing director Kazi Md Wahidul Islam officially declared the end of the programme held under the directive of the Financial Institutions Division.
Among others, deputy managing directors Parsuma Alam, Hasan Tanvir, Md Harunur Rashid, general managers Mohammad Shahedur Rahman, Mohammad Shahjahan Chowdhury, Mohammad Safayet Hossain, and Salamun Nesha were present.
During the closing speech, the managing director stated that although the ‘Customer Service Fortnight’ had concluded, the commitment to ensuring quality service for customers remains ongoing — which had always been Rupali Bank’s primary objective.
He urged everyone to work collectively throughout the year to simplify and enhance customer banking services by applying the experiences gained during the fortnight.
According to the release, during the ‘Customer Service Fortnight’, Rupali Bank distributed agricultural loans among young farmers, provided financial literacy training to students at educational institutions, launched reception and information desks at branch and sub-branch levels, and took prompt action to address customer complaints and suggestions.
